It is important that residential aged care residents provide open and honest feedback about the care they are receiving. The Royal Commission discovered that residents were not comfortable providing direct feedback to their provider. To address this, the government has appointed IQVIA, an independent research consortium to undertake a Resident’s Experience Star Rating survey in every residential aged care home.
The surveys provide an important contribution to a home’s Star Rating. The Residents’ Experience and Compliance sub-categories of the rating are not self-reported and contribute 63% of data used to calculate the overall Star Rating.
A minimum of 10% of residents in each home will need to complete the survey. It is important for a diverse range of views to be represented so selected residents will be invited to participate. As an authorised representative, you may be asked to participate and answer on behalf of the resident – this will be conducted over the phone. If a resident does not wish to participate, they can decline to take part in the survey.
The survey, which does not take long to complete, is comprised of 14 questions in total. One question has changed since the last survey. Please note that the questions in this survey are different to the new quality indicator surveys, which will commence in May 2023.
For more information on Star Ratings, click here.
